Refunds & Exchange Policy
We hope you're happy with your purchase from Ceramar. If for any reason you are not satisfied, we will be glad to help you exchange your items. There are no refunds, only store credit.
Store Credit/Exchange Requirements:
- Upon receipt of your order, and you would like to return for exchange or store credit, you must contact shopceramar.com within 3 days of receipt of product. Please email prior to shipping it back to us.
- Goods must be returned (shipped) within 3 business days after an issue is reported.
- All items must be returned in the same condition you received. Items should not have been used.
- All tags MUST be attached to the items and in perfect condition.
- Ceramar reserves the right to refuse any exchange of items that do not meet our exchange policy standards.
- If a returned item does not meet our exchange policy standard a store credit will not be issued. An email will be sent.
- The customer is responsible for the shipping fee to return the items
- Shipping fees are non-refundable.
- No exchanges/store credit on international orders.
- Shipping and handling charges and sales tax and duties on shipping are not refundable.
- SALE items are FINAL SALE.
After you have initiated the return/exchange requirements, please ship item(s) to: